Clear, Transparent and Respectful
Terms of Business
By engaging Trusted Cleaning Company or using our website, you agree to these Terms of Service. We provide professional cleaning services based on the scope of work, frequency and pricing agreed with each customer. Quotes are based on the information available at the time and may be adjusted if the condition, size or requirements of the property differ significantly from what was originally discussed. Customers are responsible for providing safe and reasonable access to the property at the agreed time and advising us of any specific hazards, security requirements or special cleaning instructions.
Payment for our services is required in accordance with the terms shown on your quote or invoice. If you need to cancel or reschedule a service, we ask that you provide reasonable notice wherever possible. Trusted Cleaning Company takes care when working within your property; however, customers should advise us of any particularly fragile, valuable or sensitive items before cleaning begins. If you believe damage has occurred as a result of our services, please contact us as soon as reasonably possible so we can investigate the matter. Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable Australian laws.
Information provided on our website is general in nature and may be updated from time to time. Website content, including our branding, written material and images owned by Trusted Cleaning Company, must not be reproduced or used without permission. We reserve the right to update these Terms of Service as our business and services change. If you have any questions regarding our services, pricing, invoices or these Terms, please contact Trusted Cleaning Company directly.
Privacy Policy
At Trusted Cleaning Company, we respect your privacy and are committed to protecting the personal information you provide to us. We may collect information such as your name, phone number, email address, business or property address, billing details and any information required to provide our cleaning services. This information may be collected when you contact us, request a quote, complete a website enquiry or engage us to provide cleaning services.
We use your information to respond to enquiries, prepare quotes, schedule and provide cleaning services, communicate with you, process invoices and payments, and manage our ongoing customer relationships. We may also use trusted service providers such as accounting, payment, website or technology providers to help operate our business. Trusted Cleaning Company does not sell your personal information and takes reasonable steps to keep the information we hold secure and protected from unauthorised access or misuse.
You may contact us at any time if you would like to access or correct the personal information we hold about you, or if you have a question or concern about your privacy. We will handle your request appropriately and in accordance with applicable Australian privacy requirements. At Trusted Cleaning Company, trust is an important part of everything we do, from looking after your property to respecting the information you share with us.
Have a Question About Your Privacy?
We pride ourselves on transparency.
We’re committed to protecting your information and being transparent about how we collect, use and manage your personal details.
If you have any questions about how your information is collected or handled, our team is here to help.
Trust is our standard.
Your Privacy Matters
If you have any questions about how your information is collected or handled, our team is here to help.